[Resolved] Volkswagen India — very poor and pathetic service | |||
I have given my car to the service on 8th of august. And till date that is 22nd august not a single update has been received from the service station regarding the problem with my car. Service advisor is mr suraj surverna. I have been calling him every day regarding the ypdate for my car but everytime i receive the same answer it is process. Pathetic it is for a customer to get this type of revert. It seems that the service centres and their advisors have no credibility and resonpsibilty for their very own assigned work. Was this information helpful? | |||
Oct 3, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Aug 26, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in Verified Support Sep 02, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your feedback dated 22 aug, 2017. We have not received any response to our request dated 26 aug, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern. We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction. In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected]. We value your association with us, assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||
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