[Resolved] Volkswagen India — very poor service quality

 
1 Review
Bangalore North, Karnataka, India
 salilchand on Dec 14, 2018
Hi,
Repair order no. : sq1811827
Repair order date : 10 nov 2018
Model : polo
Dealership : apple auto pvt. Ltd., whitefield bangalore-16

At 24, 108kms my vehicle was serviced by the dealership and no issues were identified post the service.
However a week after the service the ac fin motor has stopped working. Bear in mind that the servicing covers checking of ac functionality and changing of pollen filters.
When i inquired about the problem, the advisor suggested that the fin motor often gets damaged due to dust, which is the reason in this case.
If the filters were changed (Assuming they were) a week before the component breakdown, then how would it be related to dust impacting the motor?
Also, visual inspection of the brakes makes me realize that they weren't even cleaned during the service, which is something i did mention is an issue they should look at as i was facing some problems with them.
While talking to the service agent, it often seems that they are clueless, and for every single problem their solution is to change the part.

The solution to the problem related to brakes was to change the brakes discs and pads. At 25k kms? Do you really think the brakes can last only for 25k kms? The company suggests to change them at 50k kms.

My overall experience has been worrisome as i don't even know if they are doing the basic checks in a periodic service. Or are they just suggesting part changes based on incentives?
Complaint marked as Resolved Jan 30, 2019

Complaint Status


[Dec 14, 2018] Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Volkswagen India Customer Care's response, Dec 19, 2018
Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
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    Volkswagen India - very poor service quality