[Resolved]  Volkswagen India — victim of volkswagen vehicle problem

Website:

www.volkswagen.co.in

Hi,

This is regarding my new car volkswagen ameo (Mh04 jb 1605, chassis# cwx 164551). I have received the car delivery on 18th october 2017 from volkswagen downtown mumbai.

We have found the scratch mark on the glove box and informed the showroom about the same on the very next day. Due to diwali holidays, the showroom was closed 4 days.

I dropped the vehicle on wednesday 25th october for adding new seat covers. At that time, the showroom consultant - shashak shetty had told me that the glove box would be changed later as the part is not easily available. I have told him that i am not in hurry, he can just add seat covers and drop the vehicle in the afternoon.

I don't know how the showroom found the glovebox part easily after i left from there and they started working on the replacing glove box without my consent. I got this update at 4pm (When i am supposed to get the car from them with seat cover work done) and shashak and zahira requested to keep my vehicle in the workshop overnight for completing the work. I don't know what workshop people were doing with my vehicle as they took more than 24 hours for replacing the glove box and adding seat covers. Something is fishy over here.

I took the car on the next day 26th october 2017 from showroom. After that i started observing the door rattles sound from left side of the vehicle. It is surprising for me that how door rattles sound coming so early from my new vehicle. The cabin (Inside vehicle) suddenly has become noisy and the sound from outside road has stated coming very clearly.

I am completely disappointed with purchase of volkswagen ameo car.in just one week of the car delivery, i am having so much troubles as follows

1. Car delivery delay - booked the vehicle on 26th september, car delivery happened on 18th october 2017
2. 157 kms running recorded at the time of the car delivery which is higher than the car delivery standards.
3. My car infotainment system does not having features like apple car play and android auto
4. Scratch mark on glove box
5. Door rattles sound and cabin noise from outside

I need a full refund of my car as i am not satisfied with this car.

You replace my car or you arrange a neutral volkswagen professional/engineer to do a thorough checkup of my car and get all issues fixed on an immediate basis.

Please treat this as urgent.