Volkswagen India — Virtus 1.0 tsi highline mt - new car tyre burst

Dear team
I'm writing this email to bring to your notice the recent incident that took place
We had recently brought Volkswagen Virtus from your esteemed company’s dealer in Andheri West in the last week of March 2023, unfortunately within 2 months after buying the car on 3rd June while driving at rational speed considering the Mumbai traffic conditions the driver side tire busted and the car went out of control and hit a divider, luckily no human life was harmed. We then replaced the faulty tire of (CEAT) with spare stepney tire of (MRF) & drove home. We had reported the same to the dealer the following next day. The service team further delayed the pickup of vehicle even after we had opted for extended insurance our car was picked on 6th of June from our residence three days later.
As a customer we are extremely disappointed by the incident which has happened to us due to the tyre burst, for which we must pay the price for the repair now while it’s not our fault. The reason we write this to you is for you to replace the existing tire and the damages occurred due to the tyre burst.. Due to this incident, we now question the safety and quality of the remaining 3 Tires of CEAT which has come with the car. While you commit your esteemed company has received 5-star safety rating but you actually do not follow the same, how can a well known German company use a tyre which does not last even for a year.
I am extremely disappointed with the quality of the tyre used by your company who has got a 5 star safety rating.
After several follow ups via WhatsApp and calls till 12th June 2023 the Service center informed us that they want all repair work to be carried out under insurance claim only without getting into the depth of the tire burst. Only after several follow ups we have got the estimate which doesn’t cover tires that is on 14th June
Is this the price we pay to opt for a well-known brand like Volkswagen and paying more money for 4 years extended warranty and services while we endanger our life as this could have been worse than one can imagine, please do put yourself and your family members in our shoes to understand our situation
Registration Number – MH 02 EY 3491
We look forward for a solution in this matter.