[Resolved] Volkswagen India — Voice Control option in VW Jetta 2016

Raj8585

from New Delhi, Delhi

Address:

Faridabad, Haryana, 121001

I bought my vw jetta in march 2016. When the salesman came to me with the demo he brought a 2015 model of jetta and made me go through the whole features and I took the test drive. He showed me an option of voice control in the car and that was one of the very impressive option. When I got the delivery of my car which was the upgraded model 2016 that car had the voice control button but didn't work.
I have been lodging complaints since match trying to understand how can an older model of the car have a feature which the upgraded model doesn't even when the hardware is there.
It's been very disappointing they haven't solved my problem till date and I still await.
Be careful of them they misguide the client.

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Dec 20, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care After Sales
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Nov 19, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 04th Nov, 2016.

We have not received any response to our request dated 05th Nov, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India