[Resolved]  Volkswagen India — Volkswagen Ameo abs module

As u are in touch with problem facing by my Volkswagen Ameo Car number UP78EL0060 ..
Problem that I am facing abs light is continuous coming in meter display.
Which I was not knowing my car was given for bumper paint In September that light was noticed my Volkswagen staff because light can not be noticed..
We were knowing that we having a warranty period of 5 years which was not informed that our car warranty is being lapsed and it is till four years till August 2020.
When light was noticed in ur scanner it is displayed back tyre sensor which was changed by ur service centre but light was still displaying after that they went thru wiring for one day then also nothing was found.
At last there service head told it's 99 percent abs module problem and then he said I will give u in written by placing new abs module light will go..
Then we asked to check we are having 5 year warranty then they said we having 4 years warranty which was not informed me
As we are old Volkswagen user and in my whole circle we suggest for Volkswagen cars in our insurance sector we using this product and our all service related even claim issue are solved In ur authorised service centre. .
This is the blunder problem faced my car that light is not going and abs module is something it should not be changed so soon as our car is just 49000km and all service our done at ur centre and more that 15 days my car was at ur paint booth because there compressor was not working and our warranty which was lapsed was on 21 August.

As we our familiar to Ravinder Singh owner of Volkswagen Kanpur he also knows that we are Volkswagen user and my son is using Audi also but thisboroblem is never faced abs module problem
I just want you to support and in my warranty and change my abs module because as it was lock down time and we can't blame company also that we were not informed as our car went for service also but nothing was found.

This was also found at last when we went for delivery that one yellow light is coming then we asked they said we will scan then they said its just a sensor we will change and charger sensor amount 4800 which is not a problem
Then also light was displaying they took 2 more days then went through wiring nothing was found.

At last they said abs module is main issue they coming to know as I was not taking car delivery also because that problem was not even written in my ro also which is given my service center when we give car

But as we having good terms with company owner as we planning to by troc also but problem which is faced is very shocking that abs module is the thing which is not replaced soon as warranty lapsed was also not informed if we must be knowing light is coming we must have given car before as we were informed we having warranty of 5 years

As ur Volkswagen Gm in Kanpur Sumit Agarwal has also mailed for us that we are existing Volkswagen user and he has also supported while checking this problem as it was also shocking for them he also said it will be 1 Ameo that has problem of module it generally never comes

As well then he also went for same warranty process then he said it is lapsed just 15 days back

So as being Volkswagen customer I want ur support to once again inform service center to go through my light problem and check because as In scanning it is showing LHS sensor but he applied light don't went as sensor was just of 4800 rs that is not a big issue...
But 31800 module is just shocking other problem clutch suspension shockee we also know problem come we have to replace and pay amount but module problem that also withing 4 years and 49000 km and even ur company said its a small problem a wiring fault or sensor problem but at last module problem it's really shocking

So please take action soon I just want ur team to check soon again if once again then can check and apply sensor or check wiring and all that why light is coming...
Because I also don't want Company should change part unnecessary they should check it there is some sensor problem and all I am ready to pay for sensor
But module should be change in warranty because as it was just 15 days passed my car was there at service center for more than 15 days for just bumper paint but nobody noticed that problem
So please support as it will be very difficult to trust Volkswagen again

Thinking you
Prem Arora
New India insurance company
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Aug 7, 2021
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Oct 16, 2020
Updated by Raunak55
As we are end user we don't want to drag or make company insult because we want our problem to be solved soon
Oct 16, 2020
Updated by Raunak55
As sensor is something that needs change suddenly abs module as car is running In excellent condition we have never faced This type of problem ever as it is very shocking Volkswagen Ameo latest model car is having abs module problem what type of trust we will have In ur car mechanical problem are different but module problem is not ever faced by any user which I am facing abs my car was is service centre for 15 days then 3 days they worked for that and they said module needs change and that module cost 32000 RS it's such a shocking problem
Oct 16, 2020
Updated by Raunak55
As I have received a mail that complain has been forwarded you should look forward soon and you should contact service centre also to go through that problem again that when scanner is showing sensor problem then why abs module needs to be change
If its need to be change u should move forward and reply soon and arrange that part and get it changed.
As my car is just 4 year old which was In warranty and in my knowledge I was informed 5 year warranty
As its not that part which needs to be changed as our all parts service related issues and all paint work also is done In company
So this problem should not be raised in my car so please look forward as it is a german and value for money product if this problem is raising so early we would not ever suggest to buy this product in future
This is very shocking that i have not receiveda call from your representative and service centre also
This is not time taking matter you should have solved This matter please see to it and I am waiting from u a positive answer
Oct 17, 2020
Updated by Raunak55
What type of offer Volkswagen is providing don't u have trust on ur valuable customers when abs module u are providing in return u need 2 year service package amount as well 4000 labour for that amount what type of deal that is...
I am not able to understand u all trying to make customer or u want to leave us from using your brand...
What is that bond that I have two take 4 years package when I haven't run outside for four years till now why will I run when I am satisfied with Volkswagen team this much trust you all should have in ur old customer u can check. My record
For abs module which cannot be changed so early that fault has came instead of helping u giving me offer that to not 1 service 2 service package u want as well as u want labour also for that part what type of offer you are giving
Oct 17, 2020
Updated by Raunak55
Dear sir/ maam
This is to inform that I am very disappointed by your offer which you have given and answer of general service manger of Kanpur company won't provide anything free this is give and take relationships u have to take 2 year service bond and u have to pay labour for that part
Labour is OK but two year service bond this is not u are satisfying customer you making pressure that u will provide part then only when u will take some bond or amount from us
I[censored] want money for part straight away say I know we have to continue with your service centre and we are satisfied and from 2010 December our cars are going to ur service station one of partner car UP78EP0119 Yash Setpal our car UP78EL0060 all service are done till date at ur service centre but this bond is not done
I would like you and I would request u are not trying to make relation u are spoiling instead of making you are setting a bond with customer
Oct 19, 2020
Updated by Raunak55
Dear
Sir / ma'am

As per your request of 2 years service package worth rs 18999 RS I have deposited the amount at Kanpur service centre.

Which was very hurting the deal which you have given for abs module..

As per ur instructions it have deposited amount now please order abs module as soon as possible so that it can be fitted in my car.

I just request still if you can reimburse one service amount for me it will be very thankful to you as per ur instructions it have deposited amount now please send that ABS module as soon as possible..

I request as that amount 18999 for that package has been deposited now please send my part as soon as possible and give instruction to Kanpur service centre to place that part In my car as soon as possible and there should be transparency in my car for which my car will go to service centre..

Please note down I request you to please order my part and I just still want amount has been deposited 18999 at your service centre I just want 1 year service package rest it is all up-to you
I have followed all ur instructions as u said me to follow
Verified Support
Dec 12, 2020
Volkswagen India Customer Care's response
Dear Customer,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
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