[Resolved] Volkswagen India — Volkswagen ameo received damaged car at delivery - replaced with new car

QadirAmeo

from Bengaluru, Karnataka

Address:	560020
Website:	www.volkswagen.co.in/en.html

Hi team,

I have purchased the vehicle on 22nd oct'16 on my wedding date and within 15 days i was able to identify that vehicle sold is damaged such as the roof is having 3-4 dents marks and bonnet paint is pealed off. Same was communicated to the dealer volkswagen palace cross, address: 1, palace cross road, vst vistas, near opus restaurant, bengaluru, karnataka 560020.

However the dealer they denied that car was inspected at the time of delivery. I asked inspect the car front of me and identify the dents if so they are expert. They failed to identify after inspecting the car and i showed them the dents on roof. They agreed about the dents and i was informed that gm will be informed and they will get back to me.

I waited for sometime and when i called them i was informed to visit the service center and inspection was done again and quality of inspection is very bad and i had to show them the dents again. They agreed to repair the car. But i have purchased brand new car at zero fault. Why should i take repaired car from showroom?

This is clear cheating to customers. We need to get what we paid. There should not be any compromise in it. I had discussion with mr. Yoga gm from bangalore but i was not treated well as customer. I have handed over my car at showroom and waiting for new car delivery.

Volkswagen as big known brand i have purchased the car and i request my consumer rights of right good delivery. So that they continue with brand name.

Car/complaint details are below.

Model - v w ameo 1.2l mpi comfort line
Fuel - petrol
Chassis no. Mexh1660xht059813
Engine no. Cjl124406
Purchase date - 22/oct/2016
Volkswagen complaint no. Cc73595
Contact person: miss varsha (Vw palace cross showroom - sales person)
Contact person: mr manish (Vw palace cross showroom - sales person)
Contact person: mr ali (Vw rajiji nagar service center - sr. Manager service)
Contact person: mr yoga general manager (Vw palace cross showroom - sales person)

Regards,
Qadir
+91 [protected]

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Mar 2, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

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