My vehicle volkswagen vento tdi diesel hi line is kept in your service center since 23rd november 2016. (Six months) your company and office are aware and have acknowledged wrongful doings and uncooperative attitude by your silence and your inability to take any serious action that my vehicle has been brought to this condition which is beyond reasonable, responsible and viable financial state of repairable. This vehicle has being giving problems not recently but since very beginning as is seen from the service reports and your denials culture and me insisting that the vehicle is faulty from the beginning as per records shown to your cooperate office in mumbai. Your unusual estimate given to me after me insisting the vehicle is completely faulty is dangerous and unsafe to run on the roads your company being in denial modes after certifying a completely defective vehicle as perfectly running vehicle as per vw standards in writing just prior to this estimate it self shows the quality of your product your intention of cheating and fraud. All this while your persons have been making me run this faulty vehicle with electronic and other adjustments to suppress the unusual sounds, vibrations and overheating. This vehicle was made to run for thousand kilometers with injectors that were faulty from the beginning. When your persons are asked two simple questions they are unable to answer to me
1. What happens to a vehicle that is made to run for long periods with faulty injectors
2. What happens to a vehicle that is made to run for long periods with over heating
Both these defects are interrelated not identified and rectified in time. Till date i have not received a proper feedback.
Keeping the vehicle running without proper solution to remove the early defects from the root cause clearly shows inefficiency, unprofessional attitude, irresponsible behaviors, incompetence or willful negligence by your company. Cannot say if this is also one to the culture of volkswagen for personal monetary gains to your company at a later stage when the vehicle is damaged for higher value repairs as have seen from other customers reports? This has incurred only due to your product/vehicle being defective with substandard parts from the beginning and your company’s personals attitude of willful intentions of cheating and fraud. Manipulation of records and performances of my vehicle contradictions with intentions to create this situation leading to fraud and cheating of your customers has been continuously shown in records maintained with your office and myself which i have gone through with your cooperate office. This vehicle as per records has been maintained by volkswagen centers throughout and not by any roadside garages.
It is not at all surprising now that since last six months the vehicle which is kept lying in your service center has incurred further damages as it has been kept neglected in the open grounds of your service center, exposed to the adverse weather conditions and has been non functional since last six months. Taking this vehicle on road was a high risk to life and limbs not only to the occupants in the vehicle but also general public which also you’re personal were aware of but were in denial mode (Have proof and records) they have no feelings and respect for lives of their customers nor general public.in spite of my legal notice send to your office on 11/03/2017 that states the wrongful doings by your company to bring my vehicle to the condition it has been brought to, you are shamefully remaining quite and not responding in a responsible manner as to what stand your company has taken or is taking as you are fully aware of your guilt and wrong doings and me having these records. Your company is still not willing to take responsibility of this defective vehicle sold and not attended to and was made to run with adjustments till it has completely come to a stage where the engine and other parts have become defective and even if i have to repair the engine which is beyond reasonable cost of around rs 450000 as of now other parts that have become defective due to your behavior will also have to be replaced in future it’s like replacing the entire vehicle with my cost due to faults and negligence substandard product and service of your company.
I have not paid for and purchased this vehicle from volkswagen brand to be made to run around your service centers and the vehicle to be kept at your service center as a show piece. You are waiting for a long drawn out battle in the court of laws for which i am ready to get proper justice. Being a co operate you feel that you can get away with cheating an individual with your substandard product and service but here you are mistaken.
Let me inform you once again that i shall not only take legal action as required but before and along with doing that i shall expose the cheating, fraud and manipulation attitude of your company. I am holding genuine records and proof of your manipulations, contradictions of reports and communications with me. Because of the ill treatment i have received from your company i would want to make sure others would not be treated in the same unjust manner. I will be doing whatever possible to expose your company’s cheat and fraud attitude where you feel your company can pass of your substandard faulty products and after sale service i will have to seek justice by giving your company adverse publicity by holding press conferences, media reporting, social media and whatever other means not only in mumbai but all over the country and even internationally in order that your company would change their attitude towards consumers in future and stop taking them for granted, just because you are world’s largest automobile manufacturers you cannot get away with your attitude. I am assured that i will get support from many such customers all over india that have been taken for granted by your company’s attitude and behaviors they can contact me at [protected]
Once again you are informed that you and your company are fully responsible for my actions.
Sincerely
Aspi pooniwala
[protected]
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