[Resolved]  Volkswagen India — volkswagen downtown mumbai - unauthorized work + bad quality work

Address:Mumbai City, Maharashtra

Worst service being provided by vw downtown mumbai!!!

My vehicle - vw ameo is not even 10 months old. It started giving problems from very first day.

The vehicle is still not in the correct shape. Recently the service center (Downtown mumbai) worked on rear shock-absorbers without informing me. They interchanged them without my permission. First they denied and later when i shown them pics with difference then they accepted the mistake. When i asked for the reason / record of doing this, they failed.

New issue keeps coming in the vehicle. Humming noise started coming from pressure valve on the same day i got the car delivery from the workshop.

Door rattling & dashboard vibration noise in the vehicle started after the recent job done by vw downtown mumbai.

The vehicle’s front vw logo got damaged in the workshop as well.

I sent an email to vw india stating all issues. If all issues don’t get resolved on an immediate basis, i will be dropping the vehicle at vw downtown mumbai and will ask for the new vehicle!!! Frustrating!!! Unhappy!!!
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Oct 3, 2018
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2018
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
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