[Resolved]  Volkswagen India — volkswagen pathetic after sale service

Address:	Thiruvananthapuram, Kerala, 695043
Website:	www.evmvolkswagen.com

Hello,

I bought a volkswagen polo 2 years back with great hope in service, rather i received irresponsible and arrogant response from service engineers.

I remember the day when i bought the car, the kind of attention which you receive at the sales department and the service department are of two different extents. No one bother much about the problems after they sell the car.

My car had repeated problems with abs, service people check and say that the sensor is damanged and replaced 2 of them and within a span of 60 days and now without using the car for 3 days the abs error light is back, i took the car back to service center and this time they said its the 3rd sensor which is damanged which i have to pay and replace. The reason they gave for the damage is due to dust, water or if the wheel has jumped in any gutters which never happened. How can the sensors get damanged without even using the car? The response which i get from the service engineers is pathetic and they just try to give some stupid reasons for whatever happened. I understand that these are electronic devices and can get damanged but not in this case as these parts are not cheap ones and they dont get damanged just by sitting for three days. I'm tired and lost patience with talking to the customer care and will register a case for consumer fraudlent activities.