[Resolved] Volkswagen India — Volkswagen polo 2015- battery issue frequent starting problem

ginesh ps

Address:

680701

Polo 2015 bought before 2 years having frequent starting problems related to battery issue. Car has taken to vw service center kerala at phoenix trichur and verified by sevice center that battery is fine, but still the starting problem persist. Need to start the car with another battery jump from parkingwhen not used every 4 days. It is well known fact that the issue with battery is week and needs to be replaced from your end at foc. This type of issue not acceptable with in this short period of purchase.
Please not car is still under warranty.

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Aug 1, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Jul 01, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 24th June, 2017.

We have not received any response to our request dated 01st July, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India