[Resolved] Volkswagen India — volkswagen polo engine performance

3 Reviews
Salem, Salem District, Tamil Nadu, India
 devk85 on Jul 3, 2018
Hi i purchased a new vw polo. The new model comes with a 1.0 ltr petrol engine, with 3 cylinders. After taking the delivery of the vehicle i feel the vehicle performance is not upto the mark. When trying to move the vehicle in 2nd gear after slowing down on a speed breaker the vehicle struggles to pick up and sometime the engine goes off.

When complained to the service team from where i purchased the car they say that the new model has been modified in such a way that only it can be moved in 1st gear after slowing down. Its not only the case during the speed breakers, even while driving a hilly area it struggles to get the required pickup even though there is enough rpm.

I really never heard off such thing that a petrol engine will perform this worst. When i asked them to replace the vehicle they say that the vehicle is already delivered and they have temporarily registered in my name. I have taken a loan to buy the car, but i feel the value of the car is not worth the money.

Even the test drive vehicle that they gave was 1.2 l engine and based on that i opted to buy this car, unless until i paid my down payment i wasnt aware that it is going to be 1 ltr engine.

Please assist me on this.
Complaint marked as Resolved Aug 14, 2018

Complaint Status

[Jul 04, 2018] Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Volkswagen India Customer Care's response, Jul 05, 2018
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Complaint comments  2 Comments     Updated: Share0Tweet0


Issue resolved
Thank you for the response. My car is still not registered and my issue is resolved.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 22 3313 7000 [Corp Office]
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    Volkswagen India - volkswagen polo engine performance