[Resolved] Volkswagen India — volkswagen polo engine performance | |||||
Hi i purchased a new vw polo. The new model comes with a 1.0 ltr petrol engine, with 3 cylinders. After taking the delivery of the vehicle i feel the vehicle performance is not upto the mark. When trying to move the vehicle in 2nd gear after slowing down on a speed breaker the vehicle struggles to pick up and sometime the engine goes off. When complained to the service team from where i purchased the car they say that the new model has been modified in such a way that only it can be moved in 1st gear after slowing down. Its not only the case during the speed breakers, even while driving a hilly area it struggles to get the required pickup even though there is enough rpm. I really never heard off such thing that a petrol engine will perform this worst. When i asked them to replace the vehicle they say that the vehicle is already delivered and they have temporarily registered in my name. I have taken a loan to buy the car, but i feel the value of the car is not worth the money. Even the test drive vehicle that they gave was 1.2 l engine and based on that i opted to buy this car, unless until i paid my down payment i wasnt aware that it is going to be 1 ltr engine. Please assist me on this. Was this information helpful? | |||||
Aug 14, 2018 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Jul 05, 2018 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern. Assuring you of our best services always. Yours sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |||||
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Thank you for the response. My car is still not registered and my issue is resolved.
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