[Resolved] Volkswagen India — Volkswagen service bad at hyderabad uppal

Raghu Rayapati

from Hyderabad, Telangana

Address:	500039
Website:	www.volkswagen.co.in

I had given vento vehicle for general service since it crossed 35000 kms. Service adviser charged me 21500 including spares and delivered the vehicle at home without proper post check. Am facing cher cher noise coming out from front left side wheel. I tried to reach service adviser to check what is the problem exactly related it to. They (Front office executives, service adviser and manager) were not even responded to mobiles. They gave wrong billing address on my invoice. For pick and drop they charged 250 rs in bill and again driver charge 500 for diesel other than invoice.

Very pathetic service given by volkswagen.

Was this information helpful?

No (0)

Yes (0)

Jun 21, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

May 20, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 08th May, 2017.

We have not received any response to our request dated 15th May, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India