Volkswagen India — volkswagen service center issues

Address:

Mumbai City, Maharashtra, 400093

I am vividh m patil. I own a volkswagen vento highline petrol variant from last 4 years. My car registration number is mh04ge4680 and vin no is wvwg13607dt070202. I am facing a lot of issue with the after service for the car.

In the month of march 2017, there was an issue in the battery and since it was under warranty it was replaced by the service center. However, after this incident, i have faced a lot of issues.

1st incident: - on 26th april 2017, i had replaced coolant additive, other parts, and service was done. Attach is the invoice for reference. After making these changes, i was visiting my native place on 18th may 2017, and while driving to my village my car stopped and the indicators showed me issues with battery, high temperature, and coolant. After waiting for an hour, the car started moving (Fyi, we didn't do anything to the car it started on its own) so i took it to the nearest volkswagen service station in goa (I. E. Verna). As per the mechanic, there wasn't any issue in the car and he assured me that the car is in good condition. Later, in that week when i returned to mumbai, i took my car to the service center. As per the mechanic, the issue was with the lid of the coolant pod. He said, "the lid was not closed properly, so the car gave such issue". He also assured me that he has tested the car thoroughly by driving it for 50 odd km's and he didn't face any issue.

2nd incident: - on 15th july 2017, i was again traveling outstation and the battery indicator started popping up, within few minutes i saw the abs, steering and high-temperature indicator glowing as well. So i called the service center to inform them about the incident. The mechanic assured me that the issue is because of monsoon season and it will wear off with in few hours. But it turned out to be life treating incident. The car's steering wheel got jammed and the car stopped in between the highway. I had to tow my car back to mumbai because the car wouldn't budge. Now, my car is in the service center, and on monday the mechanics will be looking into it.

I am facing these issues from last 4 months, earlier it was only with battery and coolant, however from the last incident it seems like the abs and steering has also started causing the issue. I fear that the service center i. E. Automark motors pvt. Ltd (Add: -15, champion seal compound, parsi panchayat road, andheri east, mumbai 400069) will not respond to my concerns properly. I am consulting with them on this issue for last 4 months but there hasn't been any progress on it.in the last incident, i could have met with the severe accident if there would have been another vehicle behind me.

I am very disappointed with the service been rendered by the service center. So i would request volkswagen customer service team to intervene and have some experts look into the car. I have attached all the invoice for reference.
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Regards,

Vividh patil
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