[Resolved]  Volkswagen India — volkswagen steering rack failure

I have completed 70000. And my vehicle model is 2013 vento diesel.
From 55000km, i am getting steering shake. I enquired the service team, they asked me to replace drive shaft. Yes, i have replaced with the price of 8000.
Before my water pump and timing kit got replaced, that was raised a big concern and paid with warranty. Now recently i again raised a concern about my steering shake/noise. They asked me to replace steering rack with the cost of around 18000. My big concern is, within this km why should i replace my steering rack, then what would be the quality of your product. From the start being used only company maintenance and very genuine driving.
Consider my request and replace the steering rack with warranty.
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Jan 10, 2018
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Nov 25, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Verified Support
Dec 02, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 20th Nov, 2017.

We have not received any response to our request dated 25th Nov, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
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Comments

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Thank u sir

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