[Resolved] Volkswagen India — Volkswagen tdi polo | |||||
I got my car serviced two weeks back and in the check itself the service centre claimed that they had fully checked and that the car was fine. In about two weeks time, and my travel is limited to 24 kms a day, one fine monday morning, i find my battery completely drained and that i had to jump start it. I requested for a technician from vw which was promised and that he shall take the car back to service centre that very same day to examine what was at fault. I didn't receive any reply thereafter and had to jump start it myself. I kept the engine on for an hour but when i re-tried, the result was the same. I am not sure whose fault is this but just the last weeks back, the service centre had informed me that they had updated the software as well. Now it is expected that when a service centre checks the car, it does so completely and there was no such problem whatsoever before the service. My car is 2.5 yrs old and the reply that i received was that the battery needs to be replaced. Now i don't understand why this couldnt be discovered during servicing and that what was the servicing for. The point is, i will have to shell out more money now that i may have to replace the battery (I didn't know vw componenets were so fragile; quality is a big issue) Was this information helpful? | |||||
Aug 24, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Jul 15, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in Verified Support Jul 22, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your feedback dated 10th July, 2017. We have not received any response to our request dated 15th July, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern. We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction. In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected]. We value your association with us, assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||||
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