[Resolved]  Volkswagen India — volkswagen vento repeated fuel injector issues

Address:	Kolkata, West Bengal, 700029
Website:	www.volkswagen.co.in

I own a volkswagen vento comfortline tdi - 2012 model (Diesel). The registration number is wb-02 aa 8929. It has run ~42k km and has been serviced regularly on time from the volkswagen service center at topsia, kolkata.

Since january of 2017 i am facing repeated issues with the fuel injector. The first problem occurred on the morning of 27th jan, while i was travelling from bhubaneswar to kolkata. At about 300 km from kolkata, the car stuttered and started vibrating, and the rpm would not go above 2000. Did not find any road side assistance from volkswagen. So i had drive the whole distance at below 2000 rpm. After investigation at the topsia center, they informed me that the 4th injector from the left is out of order, so they need to replace the same. The total repair work cost me rs 23, 000. They also included the charges for checking all the injectors.

On july 9th, 2017 the same problem recurred after about 5 months. This time when i took the car for repair they said, that the first injector is now out of order and i need to pay another 23000 to fix the same. Not only that, since the injector is not available i will have to wait 7 - 10 days for the injector to arrive.

The service center could not give me any root cause of this problem. Nor did they make any effort to expedite the delivery or recognize the fact that it is unusual for such basic parts to be damaged so frequently. Need this addressed.