[Resolved] Volkswagen India — voucher given but not redeemable

Anshika Shroff

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

We bought polo on 5.11.2018. At time of sale they gave us an offer of 100 liter diesel free and shared the voucher for the same and told they will revert how to redeem the same post diwali. It's being more than 5 months we have not received any update on the same.in spite of following up sarfaraz numerous times we got to know that there is no update from the company? Like really?

I don't understand how does these big companies work? If they have given any offer it should be addressed in the shortest time span. Why do we have to follow up all the time?
Really unexpected from this brand.
Anshika
[protected]

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Apr 20, 2019

Complaint marked as Resolved

After uploading my complaint here, I immediately received call from dealer and they took a days time to revert with solution. Next day i.e, on 18.04.2019 I received a call and email that it will take time to redeem the voucher but they are agreeing to refund the value of 100 lt diesel via cheque. So I agreed on this. Then on 19.04.2019 it was finalised to issue cheque and they handed over the cheque to me on 20.04.2019. My complaint was resolved in just 2 days after logging complaint here. The only disappointment is that since last 5 months I was following up but there was no positive response. Hope I don't get any chance to file any complaint here in future.

Volkswagen India customer support has been notified about the posted complaint.