[Resolved]  Volkswagen India — vw capital sarita vihar - multiple fraud experiences

Address:

Sarita Vihar, New Delhi, Delhi, 110019

Hello team,
This is second time that i've been looted by vw capital, sarita vihar delhi.

Earlier it was 4 years back when i've booked my car polo with them, it was a fraud from sales.

Now, recently 2 weeks back i wanted "buffer" part to be replaced which was not in its best condition and one of them was already torn in two pieces. Technical advice that i got from one of the advisor "raja sharma" was nothing happens to car "you can drive it as it is". I was not sure about his comments and asked repeatedly "why would vw make such a part which is not required".
He wanted to achieve full csat and desperately wanted to deliver my car the same day after washing and cleaning. He also sold me the amc.

Now, when i am requesting my money back as i do not wish to continue further any relations with "vw capital" they have now started harassment and asking me to remove vw customer care from the email conversation or else amount shall not be reverted.

These words came out from service delivery manager "mr. Sunil kumar"

Mr. Sumit chauhan is also involved in this fraud who represents as workshop manager for vw capital.

Request you to please take appropriate action against them. My next step would be to raise a fir complaint.

Regards
Harshal
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