[Resolved] Volkswagen India — vw jetta- is not in a position to move in a smooth way.

Jkuladeep

from Hyderabad, Telangana

Address:

48-11/7-8%f,kethineni vaari veedhi,currency nagar, vijayawada -520008, 520008

The vehicle was completely stoped and locked when the vehicle is in moving after that i contacted with vw vijayawada helpline, the vehicle was picked up with toe vehicle and did some thing, the vehicle delivered on 21st late evening, my driver observed that the condition of the vehicle is not in order and intimated, later i personally drove the vehicle and observed that the gears are not changing according to the speed and moving with first gear with engine roaring sound after that too malfunction exhaust symbol is showing, again i sent the vehicle to vw workshop and lodged the complaint, they told that we don't have some spare parts to check and # the exact complaint, as soon we received the spare parts we will intimate you there after you again put the vehicle for rectification.
This is the vw vijayawada workshop position, i spent nearly rs 37000.00 (Inr) including toe away charges.

The vehicle is with me at my compound in unusable condition.

I observed that vw vijayawada workshop neither trained nor experienced mechanic is available.
Please reply what i have to do.

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Nov 17, 2019

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in.

Oct 04, 2019

Updated by Jkuladeep The vehicle was completely stoped and locked When the vehicle is in moving after that I contacted with vw Vijayawada helpline, the vehicle was picked up with toe vehicle and did some thing, the vehicle delivered on 21st Late evening, my driver observed that the condition of the vehicle is not in order and intimated, later I personally drove the vehicle and observed that the gears are not changing according to the speed and moving with first gear with engine roaring sound after that too malfunction exhaust symbol is showing, again I sent the vehicle to vw workshop and lodged the complaint, they told that we don't have some spare parts to check and asses the exact complaint, as soon we received the spare parts we will intimate you there after you again put the vehicle for rectification .
This is the vw Vijayawada workshop position, I spent nearly rs 37000.00(inr) including toe away charges.

The vehicle is with me at my compound in unusable condition .

I observed that vw Vijayawada workshop neither trained nor experienced mechanic is available .
Please reply what I have to do.

My vehicle registration no: AP16 BR 0001 VW JETTA
My name:J.KULADEEP
48-11/7-8/f
Kethineni vari veedhi,
Currency Nagar,
Vijayawada-520008.
Andhra pradesh.

My contact no [protected]
[protected]

Oct 04, 2019

Updated by Jkuladeep As I explained above with all the missing details if any thing is required please call me.

Verified Support

Oct 16, 2019

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valued customer.

Assuring you of our best services always.

Yours’ Sincerely,

Customer Care - Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)