[Resolved] Volkswagen India — VW Polo | |||
I had given my vehicle vw polo tn01 am 5234 at kun capital alandur for repair o[censored]nder body shield in the front on 10.05.2017. The repair was done insurance. I received the 16.05.2017. The damage was under-body shield was broken. There was not other issue with the vehicle. When i drove back on 16.05.2017 from the workshop it had bumpy ride. I had an important meeting to attend so couldn't leave my vehicle. The concern was immediately informed to the body shop adviser mr. Ragav. On 19.05.2017 the vehicle was picked up from my residence on 19.05.2017. The vehicle kept for a 2 days and i get the feed back that the rear shocker need to be changed. When i gave the vehicle at the workshop expect the under-body shield rest was good no issue at all. Now i don't understand how will the rear side will have problem when the repair was given for front. I have totally lost confidence on vw dealership. If this the case the customer has to always with the vehicle. Instead of rectifying the issue the more additional expenditure is added. I need the issue to be checked and clarified. Kindly expertise. Was this information helpful? | |||
Jun 27, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support May 27, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand, and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valuable customer. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |||
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