[Resolved] Volkswagen India — vw polo gt tsi service

gkrishk

from Attingal, Kerala

Address:

Thiruvananthapuram, Kerala, 695001

My polo tsi 2013 underwent its 4th annual service on 19th oct 2017 at 21591 km.
The estimate was for ₹7500 approximately. I sent my driver to collect the car from the service centre and was given a bill for ₹15055.

I received no call informing me of the additional charges or about additional work that needed to be done. I had requested inspection of the front suspension for a noise that seemed to come from the right wheel, but i was not told if the suspension was inspected or repaired. Instead the brakes, which were all right, were removed and replaced. The suspension noise persists.
Perhaps brake removal/reassembly is part of regular service.

I was given an un-asked-for bottle of windshield cleaner (I now have 3 half-full bottles of windshield cleaner with me) and a bottle (Again nearly empty) of 'multipurpose additive' for ₹1477, the purpose of which is unclear to me.
Apparently a software update was carried out but i am kept in the dark about what it was for or if any error codes were found.

I believe an owner or customer deserves to be informed of and consent obtained for all service and maintenance procedures done or planned for his vehicle.

G krishnakumar

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Dec 5, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Nov 04, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated21st Oct, 2017.

We have not received any response to our request dated 28th Oct, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India