Volkswagen India — vw software upgrade cropped up new issues.

[email protected]

from Savantvadi, Maharashtra

Address:

411048

Couple of days back I got the software upgrade done on my Vento 1.6 diesel 2012 model. Post the upgrade engine noise, knocking sound has significantly increased and intermittent jerking in low gears. I want the software to be removed from my car. VW is Big time cheater. I must say that VW staff must be under pressure to keep chasing the customers for software upgrade. They must have called me at least 50 times in last 4 months to get car for software upgrade. I regret blindly giving my car for upgrade without knowing exactly what they are doing with the car and future consequences. I expect to hear about this complaint on urgent basis.

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Volkswagen India customer support has been notified about the posted complaint.

Feb 10, 2018

Updated by [email protected] The software upgrade was done at Vidyut Motors Pune.

Feb 10, 2018

Updated by [email protected] The dealers need to hold heads in shame as they perpetuate the 'won't do any harm to your car' rubbish because it's so financially rewarding for them to do so. Dealers need to stand up for the customers and force VW to reverse the fix until they get an update that actually works. The 'goodwill' measures are meaningless. If you are considering getting the recall done, I'd advise you don't. I've had nothing but heartache and denials from VW and the dealer who did it.