[Resolved]  Volkswagen India — VW Toureg V10 Tdi - Car given for Repairs to Shaman Downtown VW Mumbai since 4 Months

Address:

Mumbai City, Maharashtra

I have given my Vehicle Regn No MH 02 AV 5400 to VW Workshop since 4 Months and written numerous complaints to VW Customer Care as well as Delaership there has been a pathetic response which is least to say. The most unethical approach a German Carmakers Dealership can give Customers to experience is in this Workshop of Shaman. No one responds to Emails or Calls by Customer. Customer is made to become a pleader and dealt with very poorly. My car has become a experimental platform wherein each time one problem is resolved the next comes up later and they say now we need to recheck. The problem car went to workshop for was partly resolved after 3 months and then due to poor upkeep of car the Control Unit has failed which was never the problem earlier and can be confirmed with VAS Tests done earlier, this clearly implies damage or failure of Control Unit due to VW negligence. The Part Number is 7L0959933HZ22 Convenience Module which now they tell since 2 weeks is in Back Order and part is not available with VW worldwide which is a Lie as the part is clearly showing availibility on the Internet at numerous places. I have asked for a meeting with VW Technical team or escalation to Seniors at Shaman niether is done the Service Center.I was promised a Loaner Vehicle which is also not given. Can somebody in VW help resolve the situation before my patience runs out and I release this story to the Media and the Lawyers to take control.