Volkswagen India — vw vento

Volkswagen India — vw vento

T TG from Rohtak, Haryana

I just bought a brand new vw vento in october 2016 on the pretext of german brand name and its hi quality. However, after 1st service, it starts encountering issues like battery replacement, rust on vw logo and front grill though they sell on a guarantee that the car will not catch rust till 7 years and its not even 1.5 years, one can see all rust on the chrome parts which shows the poor quality of chrome plating. Secondly the plastic parts inside the vehicle are also not durable at all and there is no warranty on plastic parts. Every time i give my car for servicing, i feel cheated and they will surely recommend you to change one or the other part. I think its a very good car but after sales is equally bad. Vw reputation is at stake. Was this information helpful? No (0) Yes (0)
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Comments

Va59

from Madanapalle, Andhra Pradesh

Yes you are right TG. I totally agree with your complaint as I myself experienced this in chennai. I own vento and every dealer are keen in replacing a part for no reason and ensure that I am Invoiced at least 15000 rupees.

Recently I caught a dealer red hand who changed the harness in my car and charged me Rupees 6000. When I said its (harness) under warranty, VW dealer removed the newly installed harness and reinstalled my old part( harness) & said its working fine now. No need of changing new harness as we didn't diagnose it properly.

Then why did VW changed the harness earlier if its working fine? Trying to loot my money??

Clearly it's a broad day light robbery. VW is trying to fool us by not extending warranty for products that we actually deserve.