[Resolved] Volkswagen India — VW Vento Wire harness Part unavailability and No ETA from past 3 months

Raju Lakshmi

Sep 19, 2022

Address:

Apple Auto , White Field , Bangalore

Dear Sir/Madam,
I gave the VW Vento Desiel vehicle at VW Apple Auto, Whitefield due to a water clog problem on 18th June 2022.
The Service Advisor advised the need to replace the wire harness part and placed the order for the part.

So far NO ETA for the part availability and insurance was not waiting since its an unknown time. I need the vehicle to commute purpose.

Neither Apple Auto service centre nor VW India doesn't take responsibility to resolve the issue and not guarantee the service centre for part repair.

Volkswagen India Service is very bad and tolerate,

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Oct 28, 2022

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2022

Volkswagen India Customer Care's response Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)