[Resolved] Volkswagen India — w v polo

A V Francis

from Mumbai, Maharashtra

Address:

A V Francis,Attokkaran’s House,Daya Hospital Road,Thrissur, Thrissur, Kerala

I a v francis bought a new wv polo from phoenixcars thrissur on 2nd nov 2019. On nov.9 th right hand side bottom grill of the car fell off during driving, i noticed only after i came home. I believe it may be a manufacturing defect or some problem of fixing the grill. When i contacted the dealer they refused to accept it. Frist thing they are not having the spare with them. They said they will oder the part if i am prepared to pay rs4000/
I want you to look into this problem if it is due to some mistake from your side please take necessary steps
A v francis
Rchie712gmail.com
P. S i am forwarding a photo to your customer care number

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Dec 14, 2019

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2019

Volkswagen India Customer Care's response Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in
Website www.volkswagen.co.in