Volkswagen India — welding of apron due to manufacturing defect

Address:

Bangalore, Karnataka, 560 093

Regarding my polo g. T:
Colour: candy white
Mileage - 26, 138kms.
My car was given for annual service on the 28th of july 2017 and i had informed them that there was a squeeking sound from the dash-board.

The service officer was mr. Usmaan shariff (Ph no. [protected]), i had called him on the 29th of july 2017, he mentioned that he was unable to detect what the problem was and why the sound was present. On monday, 31st of july 2017, he mentioned there was a problem with the "apron" of the car and he also mentioned that the part costed only rs.350 and that it was a minor job and the part would take three working days to arrive from volkswagen.

It was also mentioned to me by mr. Usmaan shraiff and the manager of m/s bangalore motors pvt ltd. That it was a "manufacturing defect" and they would repair the car free of cost. But the fact that it was a manufacturing defect disturbed me so i did my research and to my utter disappointment found that it was not a minor problem. I also found that if this part was to be replaced/welded, the resale value of my vehicle would be zero, as it would be considered as a damaged car. This defect could have also endangered the life of the occupants of the car in case of a calamity as it is an intergral structural member of the vehicle.

I further informed volkswagen customer care about what i found out. I registered a complaint and case details are as follows,

Date :[protected]
Case no : ccr93711
Dealership name : m/s volkswagen rajajinagar
Dealership location : bangalore

I then received an email from volkswagen customer care requesting me to connect with the dealer partner "m/s volkswagen rajajinagar" relationship manager mrs. Usha s at [protected] which i promptly did on the 4th of august. She said that she would call and inform me about the progress on my complaint by saturday (5th august). As i had not received a call until monday (7th of august), i called her, and she has further requested for another day. I had requested them to send me an email regarding the actual issue and till date i have not received any email or call regarding this.

I am not willing to accept this vehicle back and i want a replacement of this car as i feel cheated that a car with a major manufacturing defect was sold to me by a renowned company like volkswagen..

Due to the inefficiency of their company, i do not have a car for the past 5months.