Volkswagen India — Wiring repair

Address:New Delhi, Delhi, 110029
Website:WWW.CONSUMERCOMPLAINTS.IN

Hello!
Recently there were 2 wires (3-4 inches long) of Injector got repaired of my Polo car no DL3C BW 0456 at Automark Motor Pvt Ltd, A39 Mohan Co-op Estate, Main Mathura Road, New Delhi-110044. It was really tough for me to pay an amount of 3200/ for this small wire repair. I felt they have charged unnecessarily this amount. And even if this is their/ VW rate then i doubt that you will last long in India.

Secondly the quality of repairing was poor standard like you get it done outside from any of the motor mechanic. The only reason why we go to VW is that we have to delete the errors from the engine through softwares.

Thirdly it took 4 days to repair, because certain parts were not available.

How much you charge if some body come and take the car by driving (not by tow) for repair or service? Earlier there was no charge whenever i sent my car for service.

I just want to say that you look into the matter and refund me the amount what has been overcharged and also re repair it according to VW standard.

Hope to hear from you

Firoz Haider - [protected]
POLO - DL3C BW 0456

PICS ATTACHED OF WIRING BEFOR AND AFTER AS WELL AS BILL
+4 photos
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Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Sincerely,

Volkswagen Customer Care

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E-mail customer.[protected]@volkswagen.co.in.
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