Volkswagen India — worst and irresponsible service by sundaram motors, mount road, chennai | |||
My car no tn 07 bt 6066. No issue in vehicle and parked for annual service on[protected] as it crossed 15000 km from previous service. Delivery after service on[protected]. Bill amount paid - rs.29019/-. After service i faced the following 1) no pick up and felt very hard with sound after 60 km speed 2) water sprayer not worked in wiper 3) gear indication in ignition not proper and shown wrong information abou t gear no. 4) ac no cooling. After a long struggle my car taken for service again by the company on[protected] and delivered again to me on[protected]. Later on only i found even after 2nd attempt the issue not resolved and for name sake they did something and cleverly handed over without charging anything. While i escalated again the issue to the company there is no proper response and action from the company and finally today morning[protected] my vechicle totally stopped on the way to my office in chennai - bangalore highways. Now i parked in a private workshop for service. It is clear that the customer we are believing authorised dealers for good service. But authorised dealers are only window dressing the interiors and outlook of the car and not attending the major issues. Luckily today ii escaped without any accident as my car stopped while running in the highway. Now i want you please intervene in this issue and compensate for my mental agony, waste of time, luckily escaped from accident. Was this information helpful? | |||
Volkswagen India customer support has been notified about the posted complaint. Verified Support Aug 21, 2019 Volkswagen India Customer Care's response Dear Customer, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||
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