[Resolved] Volkswagen India — worst service cheating the customers | |||
Sir/madam, I have let my car tn 22 bt 8017 for service at your show room at ramani show room branch, coimbatore about 6 months back. That time they given estimate rs.14000 whenever i ask for my car they say that its still in process and would give it in a week. I asked for the estimation for such repair they said it would take 35, 000/-. Nearly after 4 months after my number of calls and visit they said me to buy and give some spare parts which i have did. They asked me to pay rs.35, 000/- as the repair charge and get my car. Accepting on the same i have also paid the entire amount. Even after that whenever i ask for my car delivery they always asks me wait for 1 to 2 hours and then says still cleaning work is not over but your car to ready to run, all the problems are resolved. Nearly 2 weeks passed away like the same. Getting frustrated by such customer service when i went to the showroom and asked for my car they now say that your car is still in unrunning condition. But they got the entire payment for repairing my car and now they that it is not running. I have not only lost my money but also sustained mental pressure because of your service.in case if this issue is not resolved in 2 days i have decided to cause legal action upon your service Was this information helpful? | |||
Dec 20, 2018 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Nov 19, 2018 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||
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