[Resolved]  Volkswagen India — worst service cheating the customers

Address:Coimbatore, Tamil Nadu, 641031

Sir/madam,

I have let my car tn 22 bt 8017 for service at your show room at ramani show room branch, coimbatore about 6 months back. That time they given estimate rs.14000 whenever i ask for my car they say that its still in process and would give it in a week. I asked for the estimation for such repair they said it would take 35, 000/-. Nearly after 4 months after my number of calls and visit they said me to buy and give some spare parts which i have did. They asked me to pay rs.35, 000/- as the repair charge and get my car. Accepting on the same i have also paid the entire amount. Even after that whenever i ask for my car delivery they always asks me wait for 1 to 2 hours and then says still cleaning work is not over but your car to ready to run, all the problems are resolved. Nearly 2 weeks passed away like the same. Getting frustrated by such customer service when i went to the showroom and asked for my car they now say that your car is still in unrunning condition. But they got the entire payment for repairing my car and now they that it is not running.
I have not only lost my money but also sustained mental pressure because of your service.in case if this issue is not resolved in 2 days i have decided to cause legal action upon your service
Was this information helpful?
No (0)
Yes (0)
Dec 20, 2018
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2018
Volkswagen India Customer Care's response
Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volkswagen India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    2189
    Pending
    0
    Resolved
    1320
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View all Volkswagen India contact information