[Resolved]  Volkswagen India — Worst service, untrained staff & no commitments

Address:	New Delhi, Delhi, 110017
Website:	Volkswagen consumer complaint

I have given my vw highline - hr 12x 1420 to change the steering as it had issues & it was under warranty. I gave my car on 06th/ june/2016 for the same and i was informed by the team member asha that i will get my car in one day. Later i got the call that there are issues in shockers and knuckle also. And i told the team to get it replaced under warranty which they initially agree but refused later. So i was informed that this will be covered under insurance and not warranty, so i told them to do so.
On 7th/ june i was told that we are too busy and there is no staff so we can't process it for insurance and same thing happened for next 04 days and all excuses about less staff, manager resigned, etc and finally the insurance was filed on 10th /june but as it's saturday and sunday on the following days so no reply from anyone. On monday (13th/june) after following up with bharti axa and vw for the entire day i came to know that the parts will not be covered under insurance. At the same time vw staff kuldeep was trying to assure me that he will try something but i am sure the insurance staff (Dinesh) and kuldeep already discussed something. I was refused for any help at the end. On 13th/ june when i spoke to bartender in insurance company i was told that they will do something and finally after 01 more entire day discussion they agree to bear 50% discount on the parts.
Now it's 10 days and my car is still in vw, very badly handled and i feel staff have no company value.
I was called up by vw to extend warranty but what is the point of doing it if shockers and such small things are not replaces and such bad service is been provided. And similarly the staff is talking bad about the company and its management.
I will never recommend vw to anyone and also i will ensure that all my friends and family will post this entire incident on social media.
Such a shame for the brand like vw that they can't live up to their commitments and values. Highly disappointed.

Address of showroom:- volkswagen delhi metropolitan, frontier auto world pvt. Ltd, b1 extension, mcie, opp. Ntpc chosen, new delhi - 110044.