[Resolved]  Volkswagen India — wrong information given by service centre

Address:

Kolkata, West Bengal

I went for the 3rd service of my car which was at 38000 kms. The next day in the morning I was told that I need to change the break pads when I already installed it previously from the service centre itself at 25875 kms. Secondly I was even told that I needed to change the lower guard which would cost me around 23k. When I went in the evening to the service centre itself I was told that there is no need to change the break pads anymore as the service advisor who was handling my car was giving me wrong information as he was a trainee and he didn't knew about all these things and he even told me instead of 23k it would cost 2k and he accepted his mistake as well. 3rdly when I went through my bill I was told there has been a change in the bulb as well which was done without informing me. All these mistakes were accepted by the manager of the service centre itself.