Volkswagen India — Wrong Information regarding defective part in the car (VW polo 1.2L)

Address:

Faridabad, Haryana

My name is Sheetal Kumar Kamboj. I am customer of vw group since november 2013, i had purchased a vw polo (HR 51AX 7920) form Broadway Autoworld Pvt Ltd. 15/2, Near-Sector-29, Mathura Road West, Faridabad, i was facing a problem of steer shivering with noise earlier i thought the noise coming is because of suspension disorder, so told about it to my service advisor (Mr.Sanjeevan) before my first monitoring the car meter reading was around[protected] and service advisor reverted me that the problem will be rectified on the first monitoring with the words "don`t worry about it this is not a issue", but at the time of monitoring the scene was entirely different first they denied for rectification then i mailed a complaint to customer care regarding monitoring dissatisfaction, then they called me back for the rectification and misguided me regarding my problem, i came back with the same problem after one week but they continued to say"it is not an issue it is use to be like this in all the vw cars ", and side by side they also appealed to me after my every visit to give their feedbacks positive it will trouble our jobs, so i said ok no problem. i had visited seven times to Broadway Autoworld Pvt Ltd. in nine months facing the same problem but shiveering in the steering continued in increasing first service passed with their misguided decisions and now at the second monitoring they are telling me that all these issues were due to fault in disc brake pad and the part is out of warranty period and demanding to resolve the problem paid, when i told them the issue is coming since i bought this car, they said we know about that but now you have to pay. I discussed my matter with asst. manager Mr. Ritesh chhatwal, Mr. Sanjeevan, Mr.Shailendra Kumar & Ms.Neha Kapoor of Broadway Autoworld Pvt Ltd. about my issue, then he replied "we can compromise over this issue you have to pay for the spare parts and labour charges and rest we will see", now my question is "what rest is left ? when i have to bear all the charges". My humble request is to kindly help me resolving from this problem.