Volkswagen, Kolkata Dealer — Developing of a hair line crack in the wind screen glass of my car vento due to heat which is a manufacturing defect but denied by the company.

Address:	Kolkata, West Bengal, 7000105
Website:	www.consumercomplaints.in/new_complaint

I had purchased a car Vento Regd No WB26T2197in the month of Dec'2015. The Wind Screen Glass of the Car developed a hair line crack, which as per my observation was due to the immense heat as the car was parked outside in open. I have reported the matter to the local authorized workshop located at 43, East Topsia Rd, Kolkata -700105, Ph No[protected], and send my car for free replacement of wind shield glass vide my mail dated 23 Nov'15 addressed to [protected]@vw-oslexclusive.co.in

The Local advisor of the above workshop had not agreed my observation and contested that the Crack was developed due to some external agency. I am contesting their observation as there is no mark of any external agency on the wind screen glass. The local workshop will not agree for free replacement of wind shield glass.As the crack has developed in less then one year, I therefore would like to take the matter to the highest authority for the Technical review for the hair line crack and for free replacement if it is found after investigation that the crack is due to the Manufacturing defect.