Volkswagen — pathetic issues with sales and service

Address:

Dahisar (w), Mumbai City, Maharashtra, 400068

I had purchased new volkswagen polo from (Mody auto corp pvt. Ltd mumbai north showroom mahavir nagar, kandivali w) and have the invoice dated 11th january 2019 with me. I had also purchased the extended warranty while purchasing the car.

As per volkswagen, my car warranty starts from 29th sep 2018 in-spite of me purchasing the car and having the invoice date as[protected].

I have already raised a complaint ccr04526706 with volkswagen, india on 11th dec 2019, yet they are not correcting and cheating us on warranty. As per volkswagen mumbai north sales and service executives we have to bear with this as system is fed with date 29th sep 2018 for their sales conveniences.
In the volkswagen service center, they were charging us for extended warranty saying that service is overdue and informing us that car is of sep 2018. We are surprised and this is fraud done with us if warranty issue is not resolved. Volkswagen, mahavir nagar, kandivali were providing wrong information of battery is not covered in warranty and are not at all supportive during this issue.

Ms. Divya poojari from volkswagen miraroad, told that warranty started from 29th sep 2018 and this cannot be changed irrespective of what the invoice date (11th jan 2019) was. Divya poojari was never rational while speaking, very rude, there is no trust in their words and ultimately on volkswagen. I also spoke to other volkswagen showroom & had conference call with divya on 12th dec 2019. Even other showroom executives agree with fact that warranty starts with customer invoice date, but she still argues with this.in fact, they know the rules and yet they are continuing to cheat us.

I expect what is truly ours by all means as we have paid for that i. E. Standard warranty from 11th jan 2019 to 10th jan 2021 and then extended warranty that would start from 11th jan 2021 to 10th jan 2023; as i had purchased the car and have the invoice dated 11th jan 2019. I should be getting services and benefit as per what my car invoice date is. i want this to be resolved as per my car invoice date with basic and extended warranty intact.

i have raised a complaint on national consumer forum compliant no 1791863. i would be taking the further steps if this not resolved asap.