Volkswagen Vento 1.6 Cr (Mt) — POOR AC COOLING

Address:

Ahmedabad, Gujarat

With a sense of great anguish and hurt I write to state that I had purchased Vento Car (GJ/01/KN4852) Model No. VENTO 1.6 CR (MT) on 6th Oct’11 manufactured by VOLKSWAGEN INDIA, from their authorized dealer Volkswagen - Automark Motors Pvt. Ltd. Ahmedabad Phone: +[protected] and since the beginning this car has been giving me problems. I am facing the problem of low A.C Cooling since last more than 3.1/2 years but regret to state that still our complaint is not resolved. I have changed the Pump as advised by their service centre and there after on 12th June’15 informed us to change EGR unit worth Rs.35.000/- with no guarantee of getting A.C. Cooling. When I have demanded for the written confirmation of resolving my complaint, Volkswagen Karnavati, Bopal, Ahmedabad had sent estimate to the tune of Rs.3, 68, 312/- vide email dated 19th June’15 It seems I made a mistake by choosing to go in for Volkswagen product and as these frequent break downs have not only resulted in mental agony and torture but also in financial losses as I was rendered immobile and my business suffered, why Volkswagen as well as Automark Motors should not be held responsible for selling me a defective product and for misrepresentation and suppression of facts and why I should not ask for a suitable compensation, including but not limited to change of this defective car. I have written to all the top management personnel in Volkswagen as well as in Automark Motors but till date there is no satisfactory response from either of them and VOLKSWAGEN top management has chosen to completely ignore my mails as all of them have gone unanswered. Since 23.05.15 my car has been with Volkswagen Karnavati, Bopal, (Ahmedabad) and they are just not willing to advise me as to what are the problems and what corrective steps they are taking and when my car will be given back to me. I wonder why this defective product should not be replaced with defect free product by VOLKSWAGEN/ AUTOMARK MOTORS and why they should not adequately compensate me for the same SUNIL GANDHI (M) [protected]