[Resolved] Volkswagen — Volkswagen polo

Rituporna

from Guwahati, Assam

Address:	781001
Website:	www.volkswagen.co.in

My Volkswagen Polo car's clutch has been demaged from last 2 months and it is in not moving condition. As I bought that car from Guwahati(Assam) 2 years back and according to Volkswagen, now their service center has been moved from Guwahati.

Firstly when I contacted Volkswagen customer care they adviced to bring my car to Kolkata which is totally unethical because I bought that car from Guwahati.

Then repeated complain Mr.Debasish Das of contact number [protected] from Volkswagen Kolkata contacted me first week of last month saying that after 2/3 days their technician will reach Guwahati and will replace the damaged clutch plate.

But till now whenever I use to call him he always downplays and say by next week surely will be done.And that continue to happen till date.

As my car is in garage from last 2 months, there might be some more problem can occur due for not driving that car.

Please help me and guide.

Thanks and Regards,
Rituporna Sarma
+91-[protected]

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Sep 14, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Sincerely,

Volkswagen Customer Care

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in