[Resolved]  Volkswagen — Volkswagen service centers Greediness

Address:

uppal , hyderabad

To
Volkswagen India

Subject : Pathetic Service by Volkswagen Service centre, Uppal, Hyderabad

I am to bring to your notice, I left my vehicle at Volkswagen authorized service centre on 2/11/2020, your supervisor Mr. Shreekar checked our vehicle and estimated the service cost around 14500 + Gst, and said that the car will be delivered on the same day, but in the evening on same day he said that car will be delivered for the next day, at the time of billing I was shocked looking at the bill its around 18000/-, when I enquired about the excess amount our supervisor said tha they replaced spark plugs which costs around 2344/- with out my notice, then I asked him whether the old spark plugs are working or not, he said “they are working fine but as per the schedule we changed them “, this is the way you deal with the customers and suck their hard earned money in the name of service, don’t you people think twice before changing it why can’t you ask the customer whether he is willing to accept the change or not, when the parts are in good condition what makes you to change the old one, this shows your greediness .
My purpose for the service is to travel to Nellore town, at the time of delivery your supervisor said that the break pads and disc Breaks to be changed all of sudden, if he said the same thing a day before, I would got a chance to think about it whether to replace them or not, due to tight time schedule im unable to decide I asked Mr . Shreekar about the condition whether I can travel or not, he said you can travel with out any hassle, keeping his words in mind I started travelling, during my travel I have observed some different noises while applying breaks, then I immediately rushed to near by service station in nellore, there another supervisor recommend to change the break pads and Disc breaks immediately and given estimation cost around Rs. 9000 /-, I was unprepared and felt humiliated and I have called to Mr, shreekar and explained about my situation to him, he said that he escalated the same issue to higher authorities, but as of now I didn’t received single call from Volkswagen, this shows how you treat customers, what If suddenly anything bad happened to me, can Volkswagen fix it ?, as a loyal customer I’ve lost credibility on Volkswagen brand and I realized I have paid a hefty price in believing Volkswagen . Really felt bad for what happened to me, I realized how VW sucks our Hard earned money and enjoy with them .