Voltas — 1.5 ton spilt ac

Address:	Kolkata, West Bengal, 700074
Website:	www.voltas.com/emr/customer_care.asp

I have lodged a complaint for non-operation of voltas 1.5 ton split ac with call no. Sr# [protected] on april 15 2016. After several requests in the toll free number [protected], the call has been attended on april 19 2016 by one engineer and it has been found that the motor driving the exhaust fan of the compressor unit has been burnt. Accordingly the order has been placed to the company for the replacement by a new motor. Till today no replacement has been made. The service centre number given by the engineer, [protected] is not available. It always gives engaged tone. Yesterday after trying at least 15 times, i have got one sms from the number in the evening that the number is ready for getting customer call request. Accordingly, i tried again and some lady voice has responded the call. After listening the details, she has told that she is not being able to inform when the replacement will be done because no spare part of fan motor is available. I am having my ailing mother who is just returned back from icu of a private hospital and three doggies who will not survive in this scorching heat if the ac will not get repaired. I have had no idea about this horrible customer care service of voltas. Please help me.