[Resolved] Voltas — 1.5 ton inverter ac

snpawarnsk

Address:

N-34 /S-2 /11 /0 /3, Swami Vivekanand Nagar, Nr Rane Nagar Bus Stop, Nashik, Nashik, Maharashtra, 422009

I have purchased 1.5 ton inverter ac through amazon in june 2018. This ac stopped cooling in sept 2018. After complaint, service engineer filled the gas. The ac is giving cooling but it started making hissing sound. I again made complaint. Voltas service confirmed me in oct 2018 that they will replace the unit. Till date i. E. 02.03.2019 in spite of follow up, the ac is not replaced.
I request you to kindly resolve this issue at the earliest as hot season is approaching.

Customer : mrs kamalabai narendra pawar, regd mob [protected], nasik, maharashtra.

You my check my complaint status through my mobile no registered with voltas [protected]. They orally tell me it is resolved over phone and talk to voltas pune office for replacement.

Regards,

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Apr 2, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2019

Voltas Customer Care's response Dear Kamalabai,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Aug 20, 2019

Voltas Customer Care's response Dear Kamalabai,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Comments

stanf

We recently bought a new voltas AC with free installation by the company option. The concerned person who came for the installation charged extra for the cable which was free with the package.
The amount charged is unduly and unlawful.

Kindly look into the matter as soon as it leaves a very wrong impression of the company.

Voltas Customer Care's response, Mar 6, 2019

Verified Support

Dear Customer (stanf),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care's response, Mar 14, 2019

Verified Support

Dear Customer (stanf),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team