[Resolved]  Voltas — 5 year warranty extension

Dear team,

Hi, this is suvankar dutta from kolkata and i would like draw your kind attention and wants to inform you that i have purchased an voltas ac on 20th april 2019 from raipur electronics and at the time purchasing the product the store representative guides me about the features of the ac and about the 5 years extended warranty so that is why i have purchased this product and also guided me about how to register for 5 years extended warranty so i did the same but i was not able to know that my registration is completed or not because i did not receive any such calls from your customer care representative as informed by sms from your company side. Now my ac is getting 1 year completed but still now i did not receive any calls from your side. Today while i am trying to book a call for my free a. C service that time i have checked your policy to register for 5 years extended warranty and it is written that within 7 days of purchase i have to register but neither the sales representative guides me for the same nor any calls received from your side even not informed me in sms so i would like to know what kind of service you are providing to the customer is this all fake business policies and make a customer fool to buy your products. Such a worst experience i am having with this product and surely i will never recommend any one of relatives or friends to buy a tata voltas a. C.

So, i would be highly obliged if you kindly look into this matter on urgent basis and do the needful from your side to provide me 5 years extended warranty. As company is providing such offer for selling the products in the competitive market so it should be company part of responsibility also to take care of this things and help to provide proper guidance to the customer so that customer can avail that offer otherwise there is no meaning of giving such fake promise or offers.

Warm regards,
Suvankar dutta
M - [protected]