Voltas Complaints & Reviews

Hi,

I bought voltas window ac (Voltas window ac 185 dza (Deluxe) on 28th feb 2020 and still i have not received the extended 5 year warranty ceritificate. I got a message which said the warranty has been mailed, but i haven't received it yet.

Kindly see to it that the warranty certificate is mailed asap.

Here are the ac details:

Window ac
Capacity 1.5ton
Purchased on: 28th feb 2020
Purchased from: talwar electronics
Serial no.: 4011283b19kc34418
Voltas window ac 185 dza (Deluxe)

Thanks!
Shashi prakash

The sentence " Our standard time of service provide is within 24hr" is not applicable to voltas. Big big word no work, all showoff. I raised complaint 3 days back till now no service. AC not cooling within 9months of purchase. Called customer care 4 times in 3days, but the customer care is repeating the same by hearted line again and again. Do the need full ASAP.

I have raised a complaint regarding my ac. The mechanic came over and told that the compressor need to be replaced and its still under warranty. But after whenever i am checking no response at all. Even i tried to escalate via voltas vcare to area sales manager. He is not picking the call and not responding to emails. Please check and support as its been more than two weeks. Details are attached

I own a voltas 123v dzu2 (R-410a) ac. If you want a track of my complaint, refer the sr nos. Below:

Date sr no
23-dec [protected]
27-dec [protected]
28-dec [protected]
04-jan [protected]
10-feb [protected]
24-feb [protected]

All the srs are generated for just one simple problem, "the ac is not cooling". And from the beginning itself, the inefficient, irresponsible premium technicians of voltas (Ice n breezy, ernakulam) who doesn't even care to attend phone calls of a customer, blames the fluctuating voltage for the problem. And yes, i admit that my ac had issues in the evenings and nights, but don't this service people doesn't have to courtesy to visit at least once, to check the ac, when the issue is happening? No! They work only 10 to 5!, and because of this, i've had to go through a lot of troubles, calling the electrician multiple times, checking with the electricity provider (Kseb) and what not. And finally, by the end of jan, i came to know that the issue "is not because of voltage fluctuation!!!" during peak hours even the stabilizer is able to deliver 210-215v. And if still that voltage is not enough to run an inverter ac, then "they should stop claiming that the ac can work even on 100v or 150v" (As mentioned in their website).

Now, after a lot of struggle to convince the technicians that it is the ac's problem, they have agreed to replace the pcb of the ac, and they have assured me to replace it in "2-3 days", which they said 3 weeks back. Now the time is flying, and day by day the heat is increasing here in kochi, due to which i'm not getting proper sleep, my health is affected, my blood pressure has increased due to lack of sleep, and i have this "showpiece" on my wall doing nothing.

Its a shame, which they don't have, the way they treat customers. The warranty period of my ac is about to expire soon, and i know they will come later and ask me to pay for the same service.

I have purchased one water dispenser with heat and cold water feature last year from your distributor in delhi.

During last 3-4 months, i am facing various issues with the machine.

When we first operated the machine it was found the drain pine was broken.
Protection net behind the machine was found opened, as reported by your service engineer.
There was rust found on the machine.
Now heater is not working, last week your service engineer visited to rectify the same issue.

I am afraid, that this is the performance of the machine during warranty, what will happen when the warranty period gets over.
Please connect me to voltas higher management people.

I request you to please take a necessary action or replace my machine, otherwise i will file a case in the consumer court about the malfunction / quality of the products.

I have also given my written feedback to you, two months ago, still no reply.

First of all voltas is not calling to the customers to remind the free servicing in 1 year period, secondly after our booking servicing in toll free number voltas is sending the technician without any equipments (E. G. There is no meter of checking the gas with the technician). When i complained this to the service team they misbehaved and dropped the call. This is very ridiculous. Voltas is least interested about the complain. Never buy voltas ac.

Dear, my complaint against the instalation your contractor prakash refregerator service chennai 600080. U r consumer crew member asked me to contact area mngr i explained the fault of contractor. Then i advised him to give a warning memo for the contractor, our housing society put a penalty for me and they given warning letter of the main highvoltage cabke damaged by the contractor, so, i asking u take necessary action give a warning letter. I try to call u r area manager but he never answer nor reply. Customercare means u group have to satisfy the customers, u r saying world no1company but services unsatisfaction, still i am afraid to apply a free service. I hope u may consern. I am expecting u r valuable reply.

Sir my complaint is regarding not avaiable service centre at port blair, because the spare is also not availabe here, so kindly provide any solution to get the spare easily in our place.in my institution (Iti dollygunj three tab water cooler is used once it is repaired no one is able to rectify the problem. Please do something and provide the solution for spares. I want 2nos. Tab for voltas water cooler 40/80. Is possible to give any suggestion.

Please refer my last complaint id 2572533.

In continuation i would like to add another thing which i forgot to mention that the technicians who came to my home disconnected the cable from the stabilizer and never bothered to connect back and left the cable exposed which is a potential hazard of electric shock. Upon intervention, they informed any way you are calling electrician so he will do the connection back.

My home ac stabilizer's overload protection fuse was blowing frequently. Being frequent break down, v guard stabilizer service center confirmed it is not stabilizer problem and ac may be taking overcurrent due to overheat while running continuously.
Accordingly i have contacted voltas service center in alappuzha, kerala for attending ac complaint. Two incompetent trainee technician came @ about 1030h and stabilizer being in shut down condition, they tried to power up ac from 5 amp socket from the switch board and once the compressor took the load full power in my house failed, inverter tripped, db switches tripped..
We sought electrician's service and power restored after a long while. This all happened due the incompetent technician and supervisory/local management failure. Kindly look into the issue and instruct the service center to act responsibly to customer complaints

As per my request, 2nd free servicing of ac installed at my bed room was done on 13.01.2020. The service engineer attended for servicing on date and in time and cleaned the ac filter. The water drain pipe was detached from the ac machine which i drew attention to the service engineer. But he said that fitting of drain pipe was not possible for him as he needed one helper. Since he came alone, he assured that the job to be done later. Unfortunately, after a reasonable time, the job has not been done yet. Moreover, i am in doubt whether as per schedule of works relating
To 2nd services were done. Please advise your service engineer to complete the jobs as per specifications.
I hope, you will look into the matter at the earliest.
Ashim bhattacharjee
Contact no.[protected]

Hi team, i have paid rs 45000 on jan 7th for voltas 1.5ton 5star ac on sharptronics porur chennai. Before booking they told it will be delivered on same day or by next day. As i paid on 7jan evening they told priduct deliver on 8th or by 9th thursday for sure. But on 9th tgey told the product delivery will be delayed for further two days. So i have cancled the order and asked them to refund. Shartronics asked my bank details to do neft transfer amount by 6pm on 10th. I did so. But till today 11th afternoon amount not refunded. I am totally disappointed by sharptronics and voltas. I am shareholder in voltas too and no re thinking to hold shares or not. Requesting to take action against sharptronics as it total upset for the customer.

I purchased above mentioned fridge on 3rd sep, 2019 and since then water droplets are formed in it's back, for this purpose your engineer visited but he was also clueless and left by saying that it should not happen, it seems that it's insulation is very poor, it consumed more electricity then prescribed. If your engineer is clueless then how it will be rectified i am in doubt?? Kindly do the needful.

I purchased my voltas inverter ac few months back but started using it only last week. First day itself showed p3 error after one hour running and compressor did not work. Complained in voltas and tech checked and said loose connection. Next day same error. This time tech asked to change to double booster stabiliser. Done and again same error. Now tech says he doesn't know what to do. What am i supposed to do if you don't know how to rectify...

Dear, VOLTAS CUSTOMERCARE UNIT, sir, my complaint against the your instalation contractor damaged the power supply of neighbours, so, one of the your customercare crew called me and about my case was redirected to the concern area manager chennai600080. I called the area manager mr, Santhakumar, 600080 area mngr .i explained the problem he called group call the contractor and confirmed, he asked me the proper proof for damaged part was repaired .so, i asked my appartment housing maintenance society letter for the penalty about repaired the damaged by your instalation contractor the copy of bill was redirected to the area manager mr, Santhakumar, and waiting reply, dear, sir, please advise him to persue my case and finalise settle my money as soon as possible, wich u r client made the blender mistake. Thanking u, regards, Achudanandan.s here i attached the documents.

Hi team,

I bought voltas beko washing machine from surabhi electronics, semmenchery, chennai on july 15, 2019.

I have repeated issue (Twice) with it since within 4 months o[censored]sage. The machine is used very less frequently and then too there is issues. Voltas technical team is not efficient and they give lame reasons, leave with no proper/permanent fix.

Later in one or 2 days, same problem occurrs....

Brand new 2 ton split ac of make voltas bought from "national agencies"patiala has been non functional since 27th aug 2019.ac serial number 4552444a19da00169. Same has been repeatedly followed up with voltas customer care via phone through the customer care helpline. Complaint number is [protected].
After repeatedly contacting voltas customer care, false dates and promises have been time and again advised to self for the repair date. Full summer the ac was not functional causing great discomfort to my family and 2 new born kids. There after have also been subject to rude behaviour by the customer care staff on phone on one occassion. The voltas area service manager mr mohit sharma is also not responding to calls and messages anymore. As such there is no other option left for self other than seeking redressal from a consumer forum.
If voltas was aware that the ac could not have been fixed timely then keeping in mind the interests of their customer they should have had replaced the full unit for an amicable resolution. However let alone a resolution i have no update at all from voltas on this matter.
Apparently they have no intent to repair this unit, i therefore seek either full compensation for my ac unit or a complete renewal of the same.

I have purchased voltas 1.5t sac 18v dy model ac now my ac broke down with e5 code display voltas technical staf[censored]n able to attained from past 2 months they say that there is a pcb problem and un able to repair it now 2 months have passed and enquiries are made by me only and online call center doesn't no and are un about of following the complaint need help

I have purchased volta's beko washing machine on[protected], and on[protected] it has stopped spinning, on that day i have booked call for servicing, from that day onwards daily one technician called and ask address after taking address telling that some other technician will attend your call. Finally i have given complaint to general manager then he arrenged one technician to service my washing machine that technician checked and discussed with their higher authority, and told me that, board inside of washing machine has to replace so it will take time 7 to 10 days. Here i am asking to you that, why i have to wait that much of time for resolving and servicing the complaints,.in other companies they are servicing immediately on the same day and any parts replacement is done with in 3 days, why volta's can't do this this type of service. If it is not possible then why volta's in market. Please take this complaint as prestigious and clear my service of washing machine. Thank you.

Purchased 1 ton inverter ac on 19.8.15 at vasanth &co chennai - 42
Booked complaint e.5 on 4.11.19.
Attended immediately by service centre 0452_2695003.
Today got a call from the same center that a part in external fan unit cannot be replaced as it is not available in your company.
What am i to do...
Dr. Premalatha
Mobile [protected]
Mail [protected]@gmail.com