[Resolved]  Voltas — a.c. machine servicing

Our company 'Weblec India" purchased a 'voltas' split type a.c. machine (model no :1.50T voltas 182CYa) from' Parvoti Electric' on 7.3.2018. On 1st July, 2018 the machine stopped working, we lodged a complaint to voltas regarding this matter and as per our complaint a mechanic visited our company on 02.07.2018, who was sent by 'Weather Cool Services', a franchisee of 'Voltas'. He checked the machine and could find out a leakage in the pipe of the same. He also said that that there are some screws loosen and he tightened the screws and said the problem was solved. But next day i.e. 03.07.2018 the machine stopped working again. We again informed the matter to the said franchisee of voltas i.e.'Weather Cool Services'. The same mechanic on their behalf visited our company again and after checking the a.c. machine he told us to send the machine to their service centre. We therefore sent the machine to 'Weather Cool Services' on our own expenses on 07.07.2018. On 09.07.2018 we enquired of the status of our A.C. machine from the said 'Weather Cool Services', they informed us that the 'cooling coil' of the said machine is needed to be changed. Till date the scenario remains unchanged. They are still telling that they are yet to receive the parts from voltas company and they are unable to confirm us about time period of delivering the said a.c. machine to us. We are sorry to say that we never expect such irresponsible attitude from a franchisee of an esteemed organisation like 'Voltas'. So please look into the matter so that we can receive our A.C. Machine as soon as possible from the above mentioned franchisee of your company in good condition.