[Resolved]  Voltas — ac display problem felt cheated by voltas

Address:New Delhi, Delhi, 110075

My complaint request no is [protected] made on july 6, 2017 the ac was purchased a week before and it shows e1 error on display panel because of which at times ac does not do cooling. One of the engineer visited my place and suggested that the pcb seems to be defected and he wants to repair it but since it's a brand new ac i did not allow him to do that. After 20 days he called again and said they have found a new pcb of my ac and will replace it. But they didn't replace it but instead they took my ac 's pcb to match with new one and came back after sometime saying they got a new pcb but when i saw the pcb i can clearly see it's an old pcb which they have. After complaining again the engineer was rude and changed the same pcb and went back stating do whatever u want to do i don't care.
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Sep 4, 2017
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2017
Voltas Customer Care's response
Dear Jasbhav,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
Aug 04, 2017
Voltas Customer Care's response
Dear Jasbhav,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team
Complaint comments 

Comments

We just bought Voltas Split AC in this year April and today on 28th sep it stopped working called Voltas they are saying team will call back. Extremely Disappointed. Want Voltas team to take an action. Deepa. [protected]@yahoo.co.in
Voltas Customer Care's response, Sep 30, 2019
Verified Support
Dear Soni,

We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Voltas Customer Care's response, Oct 9, 2019
Verified Support
Dear Soni,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team

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