[Resolved]  Voltas Ac — frequent ac breakdown and delayed services

Address:New Delhi, Delhi, 110096

I own a window 1.5 ton ac from voltas.
My ac is covered under amc since last 5years.
It frequently keeps getting breakdowns, technician from voltas along with local amc providers are a bunch of crooks.
They take ac to workshop do nothing till i make calls and escalate my complaint.
Then they come and say ur ac is done for the time being but get a new one.
This keeps happening every alternate month from last 5 years.
And this season is no different, my ac is down again, it's not cooling and there's ice formation on its grills.
I'm really frustrated and regret buying voltas.
Consumer court writ seems to b the only hope.
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May 6, 2018
Complaint marked as Resolved 
It total bull**t, how my complaint is marked as resolved? I wasn't even visited by Voltas technician yet, getting this resolved is a distant dream.
Voltas customer support has been notified about the posted complaint.
Verified Support
May 05, 2018
Voltas Customer Care's response
Dear Customer(drsundu),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
May 06, 2018
Updated by drsundu
I tweeted on ur handle, emailed to ur east Delhi executive [protected]@volta.com.
But u guys are totally ignorant towards consumer issues.
May 06, 2018
Updated by drsundu
And the email u suggested is no official email id of voltas, why should I share my details to any random e-mail??
Verified Support
May 14, 2018
Voltas Customer Care's response
Dear Customer(drsundu),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
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