Voltas — AC no repaired

Address:	Ahmedabad, Gujarat, 380054
Website:	www.voltas.com

This mail was draft to them

""""Specifically Addressing this to Kulin.
I hope you are aware how the service operation In Ahmedabad Area are working.

I suppose there is a clear supervision level installed in the work place to see if the complain received is closed or open.

Let me start jotting down the problem I faced.

1 I purchased a AC in Ahmadabad - before 4 years.
2 Last year(3rd Year) the Gas got over and I had to refill
3 This year again the AC not working. Multiple Calls to your toll free number . No response.
4 On Tuesday "2nd May" Service guy came and took 450 rupees and said that I have come to check, now the guy who will fill the gas or check the condenser will come to check
5 My Parent are alone and they have struggled it like anything. My dad has made repetitive calls and even visited "to Shivalik office" as well.

First off all I am not able to understand What was the Product Quality that was delivered to us that it gives every year some or the other problem.
And being a common Man its a big thing for me to afford a AC, and when I do so want that leisure to use it as well.

My Grand Mom visited for week, but due to your non concern in the service request she was not able to stay in the heat. She had to plan to leave early.

I would request you to please take this on very high priority and check for the problem.
If there is any Major issue I would suggest you can take down the AC, because No Electronic good is so in reliable that every year I need to make a expense on it.

Either the product was not delivered in good Quality or was not installed correctly.
How come the Gas empty every year.. and if it happens so means there is a leakage.

Why is that not checked.

In the era of competition, Service is taken as a footprint to attract customer but I see no response to t issue.

Make sure the AC is working in good condition by today dated"7th May 2016"

My Address

A-8 Ravineletan Flat opp chinmey Crystal,
Near Vastrapur Lake,
Opp Chinmey Crystal,
Ahmedabad- 380054.

Also I would like to deal with the Customer Service representative and not my Parents.
All Money trasaction will take place after a discussion with me.

Not sure if need to send the next mail to Sanjay Johri or raise a customer Complain.

Thanks,
Divyanshu Chhapia
+[protected]"""""