[Resolved] Voltas — ac pcb faulty - in warranty - but no replacement

job4ronny

from Phulbani, Odisha

Apr 16, 2018

Address: Khordha, Odisha, 751030

My voltas 1.5t split ac is in warranty. On 13th apr night suddenly it stopped. I raised a complainant with voltas customer care. My complaint number (Break down request number) is [protected].
After investigation by the technical person he confirmed that the pcb is faulty.
He took the pcb to the workshop for repairing.

My concern - as my ac is much within the warranty why are they not providing me a replacement.

I need a replacement of the pcb

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May 21, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Voltas Customer Care's response Dear Customer(job4ronny),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Jul 05, 2018

Voltas Customer Care's response Dear Customer(job4ronny),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

Verified Support

Aug 07, 2021

Voltas Customer Care's response Dear Brijesh,

Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.

Regards,
Voltas Online Team

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Comments

Brij Joshi

Aug 4, 2021

I have already registered complaint regarding 1.5 split ac not working and 2 time pcb already replace in my ac but still I am facing the problem in ac regarding pcb please rectify and replace the product, this problem I am facing from 2 yr and so many time going to service center but resolution not done properly

Brij Joshi's reply, Aug 4, 2021

My registration mobile number is 6352829071

Brij Joshi's reply, Aug 14, 2021

Still no one has to come for resolve my problem. Your 24 hrs still not completed I think so, Such same on you Whatever you promise and whatever you assure now is also fake. Everyone's all is fake.I don't understand. What is the company giving you money which you are not able to do, you have to be fired from the company

Voltas Customer Care's response, Aug 16, 2021

Verified Support

Dear Brijesh,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Voltas Online Team

Voltas Customer Care's response, Aug 31, 2021

Verified Support

Dear Brijesh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.

Regards,
Voltas Online Team

Petrisia Parker

Dec 9, 2021

My 1 ton voltas ac pcb board outdoor unit is not working there is 5 year warrenty why it is not covered for my ac parts