Voltas Complaints & Reviews

I have called the voltas customer care no. Provided online, multiple times, however, despite my repeated requests for an immediate servicing for my product (Which is within the warrantee period), no action was taken. They don't seem to care for the customer's crisis at all. I live by myself, the ac is not working, and also water is leaking from the ac machine and falling on other electronic devices and wires. Which is not safe! Despite having...

My contact number is [protected]. I have purchased split act of 1.5 ton six moths ago. I booked service for ac and chasing for last 10 days but no one is visiting. It is very surprising that the number of engineer which is provided by customer care is closed number. I don’t know why product is selling when no service arrangement is done by company. Wrong selection of company.

I have purchased a brand new voltas split ac (2 ton) in march 2016. Within a year, the gas leakage was observed and voltas has refilled gas & charged a good amount of money. This year, during march'18, i got it serviced from voltas, wherein they took service charge & never said anything wrong with the product. However, with 1-2 days of service, i observed that there is no cooling from the ac. The problem was again reported to voltas on 5th april, now they are saying that the condenser coil has been damaged. It needs replacement & it will cost me rs. 8400. As i had no other alternatives, i had reluctantly agreed to pay rs. 8400 within just 2 years of purchasing a brand new ac. However, as of now, (Even after 10 days), the problem has not been rectified & no technician has visited. I am calling customer care everyday, wherein they are giving a false hope that the problem will be resolved asap. Will be looking forward to some solution in this regard.

I'm contacting from one year. But no body is responding properly, just receiving acknowledge like robo reply. Today is the day we feel regret for buying tata products. You can't resolve a small issue from one year?
Why the hell you are stil in business? I'm struggling contacting you everyday.

I just receive robo reply, and your shameless bsm won't contact me/answer my call/ reply to my msgs. Will you keep me waiting my entire life? Do you understand??~ it been one damn year i've been asking you to do your duty properly.

Within one year of purchase, it came to repair more than a 100 times. Can anyone atleast believe that tata authorized such low quality vendors? Who doesn't even know how to install without damange?

I've purchased a 1.5 ton a/c on amazon from a voltas authorized seller.

From the day one i've been facing issues with my ac, there is a issue in installation with voltas person. They took 3+ hours to install my ac and completely messed my wall. (I purchased another voltas and it took 40 mints installation and working properly).

My concern is, from the day one my ac does not work properly. Everytime voltas dealer sends a repair guy and it will 10-15 days for them to resolve the issue, finally it works for 2 days and stops working. This has been repeated more than 10 -15 times. Each time sla is 15 days. I hardly used 10 days and spent double of my ac price.

Almost 7-8 times gas was filled by dealer and promised it will work properly. But everytime it only works for 2 or 3 days.

I asked for replacement, but it was never happen from 5 months.

I lost trust on voltas and your dealer.

At last few months i told that, im about to reach my warranty end. (Yes voltas literally made me wait almost a year and never resolve my issue). I'm pretty sure gas will be lost if i use 2 days even if you repair again. And once warranty is over your dealer snatch my money for every service and i need to pay every week inorder to survive this summer.

I've all documents from the day one how many times it was came to repair, my last resort is to file a case for damages against voltas and your dealer if still it's not resolved.

After 1000 complaints from the date of purchase now you people are saying it is out of warranty? What the hell did you do to resolve when it is in warranty? I want my bloody replacement immediately. That stupid sri sai vendor visited 50-60 times, we are not dumb here to invite your people as many times as they want just to timepass at my flat.

They gave false information from the beginning. They spoiled my bedroom walls, windows. They messed with installation nd it is not working from day 1.

I called voltas many times and they say they can only send a technicians and nothing else they can do. Wrote many emails to this voltas care but nothing happened till now.

I've 3 months baby, i've to secure him from this summer.

Its been one year dude,
Is some human available in voltas or all are robos?

[protected]@gmail.com

I have called service center, talab tillo, jammu many times but even after their assurance none of your employee has turned up for servicing. It has been over 10 days now and the service here is too poor. The service center only says that we will come tomorrow and all i am doing is wait for them but in vain. Such kind of service only will result in losing your customers which was not expected from such a good brand manufacturer.

I have purchased new voltas split ac from amazon on 10/4/18 but till today it's insolation can't do till today so kindly see my below details for better service...
Name indravadan amarsinh vasava
A2/104-aadhya flet, saroda road, kalikund ta. Dholka dist. Ahmedabad382225 gujarat mob. No. [protected]
So kindly do you provide ac installation service as soon as possible...
Thanking you

Coustomer
I. A. Vasava

Model: a/c voltas 5 star 1 ton
Sl. No. 4551647a15c024561

Hi,

I had my voltas split a/c 5 star 1 ton, serviced day before yesterday[protected] evening by your authorised centre.

It was working perfectly fine till then and it was a routine service for cleaning.

After the service, the a/c started showing problems while working. There are abnormal sounds like something sparking inside and couldnt even use once.

I hope you will take this matter very seriously and take necessary steps to rectify this service issue, as the a/c had no issues before the service.

Dear sir
I was purchased 1.5 ton split ac in year 2013. Recently i. E on march 15 the 2018 we switched on the ac some noise along with flames heard from indoor unit and it was completely burnt the indoor unit. The fumes spread all over the house and we called fire engine and then it was controlled. Luckily it was happened during day time. If it was in the night then damage will be more.

I have purchased voltas 1 ton window ac on 21/03/2018 from hariom retail pvt. Ltd. Ashok vihar, delhi, wide invoice no. Avg1594/1718.
At the time of installation it was found that internal thermacol block was broken. At the time of changing the broken thermocol by voltas mechanic on 24/03/2018, fins were damaged badly while replacing the thermacol by the volatas mechanic, so i requested to replace the damaged ac by new one but till now no action taken.
After waiting for about 15 days i again complained wide no. [protected], dt 10/04/18. The voltas executive came on 12/04/18 and i shown the photographs of the damaged fins to the executive but no action has been taken.

I request voltas company to refund my entire amount as i am totally unsatisfied and not interested to keep the damaged ac.

Regards
Nitin gupta

I'm from delhi. Rohini sector 3. I purchased voltas window ac in may 2016 through lakshmi aircon paschim vihar.
But now i registered for servicey ac. But nobody is coming for that.. And when calling they are not reply properly.

So customer service is very poor of voltas. What is the use of purchasing voltas ac when they are not giving proper service.

I have purchased a Voltas inverter AC on 07.04.2018, even after 72 hours the item is not installed. I have tried to contact many times the service technician, but the phone is unanswered. Service Request No: [protected].
Product Registration No is [protected]. Very Poor service by the Service support team. It is very unfortunate that, voltas is the product of TATA

Our ac has not been working for the past 2 weeks...we have called and registered our complaint multiple times but there is absolutely no response from the store..honestly, now we are considering changing our ac...worst customer care ever...totally disappointed..
please try to get back at us..it becomes really difficult especially now, that is, summer...writing this in a hope that it will get resolved

I had purchased an airconditioner (1.5 ton) from vijay sales prabhadevi on 24th march 2018.
1. There is a lot of water draining from the small holes in the back cover instead of the normal drainage outlet.
2. The front panel locks normally on the left but not on the right side.

I have registered a complaint on the number mentioned at the reverse of the remote and a technician was dispatched today in the morning. He says that the outlet collector attached to the outside box is small thats why there is water dripping from the sides. He tried to fix it by putting a paper packing but it doesnt seem to work.
Water is still dripping all over the floor.

When i asked him about the front panel on the grill, he says it is ok, but it does not get locked.
Please look into the matter urgently.

I have purchased one ton window ac from new pankaj electronics, shop no. B-6, main road, mayur vihar phase 1, near jeevan anmol hospital, new year's delhi-110091. At the time fitting, the display panel of the ac didn't work. I had raised the said issue with the store, but the concerned person gave no heed to my concern and was too rude... I had so much trust on the voltas brand, but this act has shattered my believe and faith in the brand....

I had raised service request for periodic maintenance for my acs. My sr no. Is [protected]. My acs are still under warranty period. I first received an sms stating that the pm is scheduled for this month. Subsequently, nobody contacted me but i kept receiving messages stating that my sr is under cancellation as my phone wasn't reachable. This is absolutely false as my phone is fully functional and i tried contacting you also. My mobile number is [protected].

Voltas technician are very bad . They are charging money but not giving satisfactory reply . We have lodge complaint so many times regarding ac . One of the technician told us that compressor is not working properly. N u need to change it. We want to change the compressor but when they came to know that compressor is in warranty . Dey denied the fact of compressor is not working properly. Infact his technician farzan is very rude person. I want to complaint that they are not responding us correctly and talk with us in a very weird manner . Kindly resolve our issue. Our ac is not working properly . And we are facing so many issues .

Dear Customer, Request No [protected] appointment scheduled for[protected]. For assistance call our Helpline [protected] (24x7).
Not now complete this problem (7-4-18)
15 days. Worst management voltas. Not any one responsible person.
I send this compliment 2 time. But no response. Feld work very poor. Without serving how to like any customer? Ur service see my office call to another 10 ac booked to Samsung. Plz open ur eyes.

We have been using since 3 years an voltas deep freezer purchased from qrs pathanamthitta. It has stopped working since yesterday. I have our electrician checked the electrical wiring and confirmed, it is a problem of the freezer. I would appreciate if you would kindly send a mechanic to check the freezer as soon as possible.

We normally stock freezer items for 1 month. All getting spoiled. Kindly send someone immediately.

Sir mene ac 30 mar 2017 ko purchase kiya tha kuch din chalene ke baad cooling krna band kr diya tha jiski complaint 29/7/17ko ki sahi kr gye aake phr kharab ho gyi jiski comp. Ki 20/9/17 ko uske baad phr kharab hui 18/10/17 uske baad phr comp. 24/12/17 ko ki jiske baad aapke mechanic mere pass dec se dirct march me aaye pcb kharab thi to daal gye par ac avi v baar baar restart ho rhi h.. Mechanic bhejte h to baar wo aata h or yah kahkar chala jata h ki mujhe samahj nahi aa rha h.. Or ab to call v n receive kr rhe h.. Aaj kal aaj kal krte rhte h.. Sir me consumer court me ja rha hu... Sorry voltas

Dear team,

Voltas ac customer id[protected]

Product - consumer durable
Assest description - voltas-ac/125dyp
Applicant name - niraj sudhakar gunjal

I am chasing in your call centre from last one month.

Requesting them to send the person at home for servicing the ac.

Everytime i call them they ask for the address.

100 times i have updated my address to them. Still no one is coming to service my ac.

I am requesting you last time please send your person for servicing my ac on saturday on 7th april 2018.

Otherwise i will register the complaint to consumer court & i will put in on media.

After calling 100 times still no one is coming for servicing the ac at our home.

Please update my residence address in your system.

Residence address - sonam narmada building, q-wing, flat nos - 702, phase -14, new golden nest, bhayandar (East), mumbai - 401105.

Requesting you to take the action against this issue asap.

Awaiting for your prompt & positive reply.

Niraj
[protected]