[Resolved]  Voltas — ac repair delay

Address:	Ahmednagar, Maharashtra, 414001
Website:	Www.voltas.com

Name : major a sahoo

Email : [protected]@gmail.com

Mobile : [protected]

Address : quarter number-61/2, motibagh officers colony, acc and s, ahmednagar, maharashtra

City : ahmednagar

State : maharashtra

Complaint against : voltas ac

Complaint : i bought voltas window ac 1.5 ton wac all weather on 23/06/2017 from shyam electronics suratgarh. Its not even a year and started showing problem, towards this we lodged a complaint to voltas customer care on 21 apr 2018 for under warranty service. Eventhough they promise within 24hrs response however their technician came after 4 days i. E 25 apr. He informed us that one part of ac is faulty and needs repair/replacement and carried it along. He had told to get the needful by next two days. We didnot get any responce from them, so we called service centre in ahmednagar on 28 apr2018 and didnot get any positve response so we called voltas customer care. Till then we are told that they will get it done by 30 apr. We called them again on 30 th but they again given us false assurance that it will be done at the earliest. Till today there has been no response and call from their side. I am staying in top floor and facing great difficulty im coping up with thishot weather. Voltas has cheated us by not providing required after sales support. 2. I want to get compensation in terms of refund of entire money (Rs 28000) paid towards this ac and the problem i faced by making numerous calls to customer care and due to non availability of ac.